Understanding bias and opportunities in financial services

AI usage in financial services is already widespread. But while AI is being used to provide better customer support and security, it is also, as a side-effect, perpetuating negative biases. AI is capable of the same biases that its programmers possess. If you were found ineligible for a loan because you are a member of a particular community that the AI’s programmer failed to acknowledge in their algorithm, then you were the victim of bias in AI.

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