How Casinos Use AI

By Susan Gonzales on 11/21/2024 @ 08:24 AM

AI and Casinos - Understanding AI in everyday life and improving your AI literacy will shed light on how we interact with AI everywhere, including casinos. Casinos leverage AI to enhance operations, improve customer experiences, ensure security, and maximize profits.

Some highlights include Personalized Customer Experience, in which AI analyzes players' preferences, spending habits, and gameplay patterns to provide personalized offers, such as bonuses, free play, or tailored experiences.

Fraud Detection and Security leverages AI to prevent cheating by analyzing video surveillance and game data to detect suspicious activities like card counting or collusion among players. AI also allows casinos to identify underaged gamblers.

Facial Recognition: AI-enhanced cameras can identify known cheaters or individuals banned from the premises.

Casinos also use for Customer Support by using Chatbots and Virtual Assistants: AI-powered chatbots provide instant customer support, answering questions about promotions, reservations, or gaming rules.

As you can see, a casino experience is filled with AI.