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What is Google Gemini and What is an AI Agent?

By Susan Gonzales on 02/10/2025 @ 06:11 AM

What is Google Gemini and What is an AI Agent?

Following my social post on Superbowl AI commercials, here’s some additional information. In essence, this Superbowl commercials normalized AI! It was AI literary at its best. For the first time, ordinary people saw we use AI everyday and what news tools are at our fingertips. Specifically, I called out Google Gemini because it was so heartwarming to see a Dad practicing for an interview by chatting with Gemini, their generative AI tool, rivaling ChatGPT. I also called out Salesforce AI Agent to illustrate how small businesses can use new AI tools to improve business.

While these were great illustrations of how the AI tools can work FOR people, let’s not forget that AI can get it wrong or it can not work so smoothly. This is the conundrum. AI needs to learn from its mistakes to get better. Think of when we got math problems incorrect, we had to keep doing them over and over until we got the right answer. Well, unfortunately, AI tools are similar and we are the testing bed. It’s not all bad by any means, but we need to be aware that AI can get it wrong so we must cross reference and double check the information gathered in some cases. Be aware.

Below is a snapshot of a review of Google Gemini. Also below is a guide to find more information about Salesforce AI Agents for small businesses.

Enjoy!

Google Gemini

Gemini

Specifications: Free, with limits $0; Pro plan $19/month

Reasons to use: High accuracy

Reasons to Avoid: Privacy concerns, Dependency on Google ecosystem

Google Gemini, the tech giant’s next-generation AI model, is redefining the standard for text-based interactions. As the latest evolution of Google's AI capabilities, Gemini combines conversational fluency, advanced reasoning, and deep integration with Google’s ecosystem. Its user-friendly design and cutting-edge features make it the best AI chatbot for engaging in intelligent text conversations. Google Gemini’s strength lies in its conversational abilities. Built with state-of-the-art natural language processing (NLP) and multimodal capabilities, Gemini can handle complex questions and provide nuanced, context-aware responses. Its ability to understand and respond in a human-like manner makes it a good choice for deeper, more meaningful conversations.

Gemini excels at sustaining dialogue, clarifying ambiguities, and asking intelligent follow-up questions. This makes it feel less bot-like and more of a human-like, conversational partner, ideal for casual chats and brainstorming.

Yet, Gemini isn’t just about text—it’s a multimodal powerhouse capable of understanding and integrating inputs from text, images, and potentially videos. While its text capabilities are its primary strength, its ability to generate images, analyze visual data, and weave it into conversations is a game-changer.

For instance, a user can upload an image and discuss its context, ask for detailed analysis, or even request a creative reinterpretation—all seamlessly integrated into the flow of conversation. This versatility enriches text-based interactions and provides users with a truly dynamic experience.

One of Gemini’s biggest advantages is its seamless integration with Google’s suite of tools and services. Whether you’re using Google Workspace, Search, or Maps, Gemini enhances functionality by providing smart, contextual suggestions directly within your workflow.

For example, while writing in Google Docs, Gemini can act as a writing assistant, offering real-time edits, style suggestions, or even creative brainstorming. Its ability to pull live data from Search or integrate with Gmail for drafting emails makes it an invaluable tool for professionals and everyday users alike.

Gemini boasts a deeper contextual memory than most other chatbots, enabling it to remember details from earlier parts of a conversation. This allows for more coherent and personalized interactions, as it can build on previous exchanges rather than starting from scratch each time. Whether you're asking for career advice, troubleshooting an issue, or working on a creative project, Gemini ensures your conversation feels consistent and tailored to your needs.

With access to Google’s vast data resources, Gemini delivers highly accurate and reliable responses. Unlike some competitors prone to “hallucinations” (inaccurate or fabricated answers), Gemini is designed to prioritize factual accuracy. Google has implemented rigorous testing and safety protocols to ensure ethical and responsible AI use, including bias mitigation and clear attribution of sources.

Gemini represents Google’s vision for the future of AI-driven communication. Its constant updates and iterative improvements mean users benefit from cutting-edge technology, backed by one of the most innovative companies in the world.

Google Gemini sets the benchmark for conversational AI by blending advanced text-based capabilities, multimodal integration, and seamless ecosystem support. Whether you’re seeking a chatbot for casual conversation, professional assistance, or creative collaboration, Gemini delivers an experience that feels intelligent, intuitive, and deeply personalized. With its unparalleled conversational fluency and Google’s backing, Gemini firmly establishes itself as the best AI chatbot for text conversations.

Pricing: Google Gemini’s free tier offers robust capabilities that are more than sufficient for most users, making advanced conversational AI widely accessible. For power users, a premium subscription unlocks even greater processing power, enhanced memory capabilities, and priority access to new features, ensuring Gemini stays ahead of the competition.

AI AGENTS - WHAT ARE THEY?

AI Agents are basically the new version of simple chatbots that we use on websites as “virtual customer service agents”. AI Agents allow us to essentially have a conversation with the AI tool. Here's a breakdown of how AI agents operate: Perception and data collection: AI agents start by gathering data from a variety of sources including customer interactions, transaction histories, and social media. This data is crucial for understanding the context and nuances of customer queries.

I highlighted the Salesforce AI Agent Superbowl commercial which highlighted how one restaurant sat a customer outdoors in the rain while the customers across the street were cozy and warm eating indoors. This illustrated that the AI Agent allows customers to get information such as “a table outdoors is not available due to rain in the forecast”. It was a simple, yet effective message.

You will be hearing a lot more about AI Agents - we are at the very beginning of an entirely new era. Keep your eyes and ears open. AI literacy is in our hands!

To learn more about the ongoing conversation that inspired this blog, check out this article from SalesForce.