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McDonald’s new menu: Faster drive-thrus, using artificial intelligence, adding plant-based burgers

Danielle Wiener-Bronner

WRAL TechWire

Nov 12, 2020

AI is coming to fast food — and making it even faster. McDonald’s has recently unveiled a better drive-thru experience for customers who place digital orders in advance. Their system would also dedicate designated pickup spots for customers, as well as automate ordering. According to their own reporting, it took about 349 seconds to get through a McDonald’s drive-thru in 2020. Look for that number to decrease significantly.

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