Three Ways AI Can Discriminate in Hiring and Three Ways Forward

Jenny R. Yang

Urban Institute

Feb 24, 2020

Many new hiring systems are using AI to more quickly filter through the increasing numbers of online applicants. Employers are using chatbots, resume-screening tools, online assessments, web games, and video interviews to automate the stages of the hiring process. This can be a big problem, since often the bias in AI systems comes from the human behavior it is emulating. In other words, the people programming the AI may accidentally pass their own biases into their AI systems. We wind up with biased data, biased variables, and, ultimately, biased decision making.