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AI ‘only scratching the surface’ of potential in financial services

Nick Huber

Financial Times

Jun 30, 2020

AI is becoming a go-to resource for financial services companies, who are tapping the technology to automate tasks, analyze data, improve customer support, and comply with regulations. AI is also being harnessed to spot frauds, helping keep clients’ money safe. And those chatbots that ping you when you log into your bank account? AI is making them better and more lifelike and replacing the humans who were previously hired to do the same.

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