Yelp’s Assistant AI bot will do all the talking to help users find service providers

As Yelp tries to remind users it’s more than just a place to find a new restaurant to try, it’s launching the Yelp Assistant, an AI chatbot that “contextually” understands what users are looking for and can match them with service professionals in their area.

If you want to replace your bathtub, the chatbot will ask questions like what type of bathtub you want and which features you’re interested in, then suggest a couple of nearby bathtub installers. People have the option of writing their own messages to selected businesses or having Yelp Assistant make one for them. After you review the final project request (generated based on what you asked for in your chat session), the bot can send it to service providers on your behalf, which Yelp says can result in better and more accurate price quotes.

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